We're here to help you get the most out of Create QRcode. Whether you have a question about your account, billing, a technical issue, or you just want to share feedback, our team reads and responds to every message.
Browse the documentation and step-by-step guides ?Email support
The fastest way to reach us. Send your question to [email protected] and include your account email so we can find you quickly.
Response times
General enquiries
Within 24–48 business hours.
Pro & Business plans
Priority support, typically within 24 hours.
Support is available Monday to Friday, 9:00 AM to 6:00 PM IST, excluding public holidays. Messages received outside these hours are answered on the next business day.
What to include in your message
- The email address associated with your Create QRcode account.
- A clear description of the issue or question.
- The name or ID of the relevant QR code, if applicable.
- Screenshots or screen recordings, if you're reporting a bug.
- The device and browser you were using when the issue occurred.
Common topics
Billing, upgrades and downgrades
Check your plan and expiry in Settings. Paid plans are one-time 30-day purchases with no automatic renewal. Review checkout billing terms before paying.
Refunds and cancellations
See our Cancellation & Refund Policy for full details on how cancellations and refunds work.
Read the refund policy →My QR code isn’t scanning
Make sure the QR code is printed clearly with sufficient contrast and size. Dynamic QR codes also require an active account to redirect correctly.
Privacy and data requests
To access, correct, or delete your personal data, email us from your registered address and we’ll action your request.
Read the privacy policy →Self-serve resources
Pricing & plan details
Visit our pricing page for a full feature comparison and answers to frequently asked questions.